How do I use the device support chat?

Use the control device's support chat to keep the conversation between owners and developers, messages and history together. Only authorized participants can read or send messages.

  1. Sign in and open a device you can access from Control devices.
  2. Open the available support-chat action on the device page. Return to the existing conversation when there is one; developers can open the chats they participate in.
  3. Describe the issue, read the conversation history and reply in the same chat. Avoid including passwords, API keys or other secrets.

Realer groups new-message notifications in your account. Open a notification to return to the conversation.

Chat participation does not grant technical access or permission to view resource measurements or send commands.

If you cannot open the device or chat, ask the device's admin to check the available support path. Responses depend on the participants' availability.

Authorize temporary technical support

How setup changes are proposed and reviewed